Frequently Asked Questions

We are open from 8 a.m. – 5 p.m., Monday through Friday. We are closed from 12:30 – 1:30 p.m. for lunch.

Yes. As an internal medicine practice, we rely on the information your primary care veterinarian has already gathered to be able to better help your pet. This helps us to avoid repeating tests unnecessarily that your primary veterinarian may have already done at additional cost and stress to you and your pet. It also allows us to keep your primary care veterinarian apprised of what is being done to help your pet.

Diagnostic consultations last approximately 20–30 minutes. Chemotherapy consultations last approximately one hour. All diagnostic appointments are scheduled in the morning to allow for time for diagnostics and testing. If you wish to proceed with diagnostics or chemotherapy, we will ask for you to leave your pet with us for part of the day to allow us time to thoroughly care for your pet. We will call you as soon as we are done, and you can pick up your pet at your convenience anytime before 5 PM.

For all new patient appointments, we ask that you have referral paperwork from your referring veterinarian ready. This can be submitted to us beforehand or brought with you to the appointment. For diagnostic appointments, we will ask that your pet be fasted from all food and water after 10 p.m. the night before your appointment (if your pet is diabetic, please let us know beforehand so we can inform you of adjustments to this preparation requirement). Chemotherapy consultations are not required to be fasted.

Because every patient has different needs, costs will vary based upon why we are seeing your pet, what tests have already been performed, the size of your pet, and other variables. While we are able to give cost quotes over the phone, please be aware that some quotes will be an approximation due to these variables. Once the doctor has had an opportunity to meet with you and your pet to determine the appropriate tests or chemotherapy protocol, we will be better able to quote cost.

We will only treat your pet for the condition for which it was originally referred. You will need to continue to see your regular veterinarian for everyday care such as vaccines, dentals, flea/tick preventive, heartworm medications, etc. If your pet experiences a new problem that is not part of what we are managing, we will ask you to check with your primary care veterinarian to see if this new problem is something they should manage or if it is necessary to refer to us for diagnostics.

Please let us know before the day of your appointment if you have any scheduling conflicts. We strive to accommodate our clients' needs, and we are usually able to make adjustments to allow for these situations. However, if your pet is seeing us for tests that can take longer or there is another conflict, we will work with you to change your appointment to a day that works better for you.

All rechecks are scheduled as a drop-off on an appointed day. We ask that you please drop your pet off between 8–9 a.m. To save you some time at check-in, we will ask you to please complete the appropriate drop-off form and bring it with your pet. This ensures that all of our information is up to date, and allows the doctor to address any concerns you have listed while your pet is at our office. You will need to know all medications that your pet is currently taking so that we are able to make appropriate adjustments, if necessary.

If you are unsure of whether this new problem is related to his/her current condition or the symptom of a new problem, please call our office. If your pet experiences a new problem that is not part of what we are managing, we will ask you to check with your primary care veterinarian to see if this new problem is something they should manage or if it is necessary to refer to us for diagnostics. If referral of the new problem is necessary, you will need to schedule a diagnostic consultation for evaluation of this new problem.